Front staff and managers are incredibly rude. They were screaming at us from across the room saying their restrooms are all not working and saying tickets are non refundable when we didn’t even say a word. We had a lot of kids with us and they wanted us to wait in the rain when I called and they said doors are open. They really need to be re-trained and how to respect human beings. They also had huge blood stains on some of the trampolines. I’m shocked health department hasn’t shut them down. Very disappointing! Owners need to wake up and hire new staff!