I was served by a lovely young lady who was super helpful, I think her name was Eva or Ava, she was fantastic and a real credit to the company. The only issue I had was by being totally misinformed, by another member of staff, regarding the waiting time for food. I was told 10-15 minutes for the specific items that I wanted for our party. It my my youngest Sons forth Birthday and I had paid for 9 children to use the toddler court and 4 to use the main space. I then purchased a further 13 meals. It eventually took almost an hour for us to recieve our meals, by that time the children were agitated to say the least. I will say that the duty manager Nadine was super helpful and very understanding.