On the 7th October, I took my daughter to boingzone Stourbridge for her birthday party. This is maybe the 3rd party we have had for her there, and have been to several of her friends parties there. Several weeks previous to my booking I called to say that there was a child who was dairy intolerant, but as I was unable to speak to anyone I left a message and waited for a call back. That never happened. When I arrived to the party I told the lady on reception that I had called and no one had called me back. I wasn’t even asked about it. What if I hadn’t of mentioned it again? And that child had of eaten the food? I was told that all they could offer was crisps to the child as they had nothing but the food on offer. The mother of the child was then asked to sign a disclaimer before her child ate there. When the mother asked to see the folder of ingredients she was shown a WhatsApp picture message. I’m sure health and safety wouldn’t accept that should they arrive. Getting on to heath and safety. My daughter whilst playing bumped her head with another child, so I asked a member of staff for an ice pack for her head. I was told to “ hit it off the chair” and it would activate. It didn’t. Upon further inspection, the ice pack was out of date by 7 months! When I arrived I was told the party room was currently being used but if we sat at the other side the previous party would finish & room would be cleaned for us to use. My party was booked for 12:15pm. By 12:30 there was no sign of the party room being finished with, so the area we were left with was with people who had nothing to do with my daughters party. When I asked at reception what was going on, I was then told I’m not guaranteed the party room? Yet in previous years, we’ve always been given it, as it’s a party. Several of the other parents told me that they had always been given the party room too when they had booked for a party. It has never been stated to me in previous years that I had to “book” the party room or that I wasn’t guaranteed it and it certainly wasn’t stated to me when I booked it. Just when I think it can’t be anymore of a shambles a member of staff then tells me they don’t have any lighters to light the candles on my daughters birthday cake. The way the party was handled was terrible and I was made to feel like it was me who was causing the problems. What a terrible experience I have had at your venue. Awful customer service and I’m really disappointed that my daughter and her friends didn’t get the experience they are usually used to. After emailing the business over 10 days ago with my concerns, I’m ignored.. Wouldn’t recommend this place to anyone. And I know myself, nor the parents of the children at my daughters party will never use it again.