for one when I got there I had sky zone socks that have the same rubber coating on the bottom. they wouldn't allow me to let my children jump with them. they insisted I had to buy urban air socks. what's the point of making such a big hub up of wearing their clean urban air socks, if the place is dirty. from what I remember they used to be an exchange program no cost involved. but their manager Emily, who was rude, insisted that it has not been in existence since 2019! the place is filthy. they haven't cleaned under the slides, they haven't cleaned the mats, the floor is lifted on the ramp, it's a tripping hazard! electrical hazards all over the place. piss all over the wall in the bathrooms. trash and hair hanging from where the kids swing around. you go on Google review or read anything off Facebook they say that our children's health and safety is of up most important to them but it does not show. there was brown chunks in the ball pit. pounds of dust everywhere. it is disgraceful! I will not be bringing my kids back here. trash everywhere. the windows to where the adults could lounge upstairs is filthy. where it says no food or drinks there was a whole bunch of wrappers and empty cups everywhere. staff was sweeping the balls with the trash back into the pit. the cubes are torn apart. needs to be replaced it looks like they've been half eaten. the playground steps where the kids have to climb to go to the slide is black it looks like mold is growing everywhere. from little food crumbs that haven't been cleaned up in years. the kitchen was disgraceful. trash everywhere!mess everywhere! nothing clean. staff not rotating gloves while handling food and then money. piles of dust under every bench, and every chair. all the hammocks that are supposed to catch our children if they fall filthy. The rubber on the ramp is warped to the point where I almost tripped. I feel bad for anybody that goes in there with a wheelchair. they might get thrown out of their chair. one ride has been broken for the past 3 years every time I go in. expose wires everywhere.. games out of order lockers out of order. It doesn't look like they get anything serviced in the past 2years. even the fire extinguisher was lacking proper inspection signatures on their quote on quote tags! all they care about is taking as much money out of your pocket as possible! hard to breathe the air. probably because I'm allergic to mold and there's most likely mold everywhere.