I hate it but my kid loves it and that's all that matters. We have a membership here which saves us money and time when entering. The staff is mainly teenagers so be patient. The food is basic but that's to be expected. I've read some of the other reviews so I would simply say to LOWER YOUR EXPECTATIONS and just let the kids have fun. Get there earlier on the weekends to avoid the crowds. Otherwise prepare yourself for sheer chaos. The only saving grace for adults is that they have adequate seating throughout the facility so you can wait for your kid without further inconvenience. Good luck.