11 am to 9 pm, my family showed up at 1:30 pm. All attractions except a few trampolines and a ball pit were closed. The front counter informed us that most of their employees are in the 14 to 17 years of age. From 11 am to 4PM is home school hours, and they don't have any staff till after 4 pm if they even show up. She doesn't have any control over this. It is corporate, and the young employees' fault is her exact words. Also informed that even if I came back at 4 pm, there is no guarantee that there will be enough people to open more than one attraction at a time.
I understand employee shortage, but if you can not open completely at least reflect it in some form or fashion so that your patrons can make a decision before they arrive at location with children expecting a fun experience and instead they just leave. 26 dollars for dark trampolines and a ball pit. The front counter lady also confirmed that the employee that tipped himself 77 dollars from a previous reviewing patron has been fired. At least that will get this establishment a single star.
Opening hours:
Monday: 4:00 – 8:00 PM
Tuesday: 4:00 – 8:00 PM
Wednesday: 4:00 – 8:00 PM
Thursday: 4:00 – 8:00 PM
Friday: 11:00 AM – 9:00 PM
Saturday: 11:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM