What is even happening here? This place has gone way, way downhill. Admittedly we hadn’t been there in a couple years but my youngest kid was invited to a birthday party today and they’re running a gift card deal, so we loaded up the family and headed there. First impression upon walking in was when was the last time this place was cleaned? There were obvious spills all over the place, the floors were all sticky, and the carpets were a mess, clearly hadn’t been vacuumed recently. There was something all over the floor by the lockers, I’m not sure what it was but it definitely looked metallic and like a choking hazard. When the kids were on the trampolines, a plume of crumbs and dirt bounced up each time they jumped. I won’t even touch on the bathrooms because I managed to avoid them the whole time. The kids told me the floors in there were even more sticky than the main floor, though. The floor of the ramp from the entry level up to the attractions was held together with duct tape (at least they used black so it kind of blended in). After having been there a while, I was wondering where the employees were. I saw plenty of them at the check in counter and cafe when we arrived, but there were only two “court monitors” in the entire facility, one at dodge ball (kind of, more like across from dodge ball and paying more attention to his phone than the kids) and another at the swing/zip line/trapeze. No one keeping big kids away from little kids. No one making sure there’s only one person per trampoline. And it’s not for a lack of staff, I saw plenty of people in Airborne gear but they keep disappearing into offices or “restricted” areas. I would have expected to see a supervisor or manager somewhere but having spent over 2 hours there, I didn’t see anyone who resembled an authority figure. My kids wanted snacks so we headed to the cafe. The pretzels were good and the drinks were cold, but so was the nacho cheese. Turns out the girl working the cafe was also the party host. I didn’t catch her name but she was absolutely hustling to set two parties while three of her coworkers literally sat down and watched the U of M football game on the TV in the middle of all the party rooms. I get that the place hires children and I should only expect so much, but if there was any type of leadership, I don’t think our experience would’ve been unpleasant at all. There is plenty of potential, we’ve seen it. When we used to come regularly, it was always clean, there were always multiple employees on the floor, sometimes 2 or 3 at one attraction, we felt very safe and at ease. Had it been a busier day, I can only imagine how chaotic things would’ve been. Ultimately, everyone we encountered was perfectly pleasant. The temperature inside was very comfortable. We were checked in within a reasonable amount of time. If it was actually cleaned and staff was doing what they were supposed to be doing, I’d even feel like we were charged a fair price, but considering all of the above I am very disappointed and my family and I won’t be returning anytime soon unless I hear things have changed.