The staff was not very informative at the front desk. It was my first time visiting and they got annoyed that I asked questions. They over charged me 2 times on the same purchase and had to perform 2 separate refunds. When I pointed it out to the manager she was argumentative, rude and didn't even apologize when she noticed I was right. You have to go find someone to operate any of the other attractions (bumper cars, vr ride). I still gave it 2 stars because my kids 12,12 & 10 months all had a great time anyways. If the service had been better it would have been 4 stars.