TERRIBLE experience. Half of the restrooms weren’t working. Half of the gaming devices didn’t work. We arrived and had to wait for our table to be set up, had to request the water that was included in the party package that we paid for. Per the company policy, kids aren’t allowed to jump without the Surge grip socks. So on this occasion, because they missed their shipment, our children were put at risk of getting injured. Paying for a party package, the socks are included in the bundle. Since they missed their shipment and were out of socks they were still permitted to play. The socks cost $3.25 a pair , which comes out to be $32.50 for the 10 jumper party pack. We asked to be reimbursed for the price of the socks since we didn’t get them, but the general manager Natalie said she couldn’t do anything for us. So I’m wondering what we paid $350 for?