We have a membership and enjoyed it at first but the quality of the facility has decreased tremendously over time. Something is always broken or roped off. Everything is “repaired” with peeling duct tape (which I’m sure is absolutely super safe). I have never seen a staff member smile, they don’t talk to you while checking in, and if the kids are running or something they won’t use words to communicate- they blow the whistle and yell “EHH!”- very rude. I’ve been to several birthday parties here and the hosts are very hard to locate, very poor communication of where to go/what to do every time. Lockers never work and staff never offers to help. After today I’ll be cancelling our membership. It’s just not worth it anymore.