My two older kids have had a membership here for a few years. They really enjoy going but it seems like we always run into problems when we get there. It's usually kids who are allowed to roam the entire venue without parental supervision. On one occasion, I saw a child, probably 10 or so, throw my then 3-year-old into a trampoline pit. I asked him politely to not do that again, and he responded by flipping me the bird. He then went and got his mother and cried victim to her, and she came over to me being a complete Karen and said that I had assaulted her son by asking him nicely to not touch my son. It then became a pissing contest between her and me as to who was in the right, and I got some manager who looked like a 20 year old who couldn't care less who basically separated us and treated us like children and she was the principal. Overall the facility is fine. Removing the foam stuff was a huge benefit. It could probably benefit from having a deep clean every now and then, which would probably involve them not being open as much, but would limit sickness being spread around and peace of mind for those germaphobes.