If I can I would rather give O star. This birthday party at Altitude Trampoline Park in Sugar Land was incredibly disappointing. We had reserved a private room for 20 kids for two hours in the late afternoon. However, about 30 minutes before our booked time was up, staff began clearing and cleaning the room, despite telling us we could continue outside the room. As the two-hour mark approached, the kids were abruptly told they couldn't continue playing in the venue. We approached to the counter and hope they would gave some time to let the party winging down, before we received a response, a lady (later identified as the General Manager) intervened, denying our request and even suggesting we go to Urban Air instead. It was shocking that she would dismiss about 20 parents in such a manner, especially when the venue wasn't busy. There is no party at all after ours, very few people there. Another concerning observation was the lack of staff at the entry door, posing a significant risk of kids running out onto the street. With what happened during the party, all the families in this party have unanimously decided never to return to this facility. Prior to posting this review, we discovered numerous similar complaints on Yelp, indicating a pattern of the management's disregard for customers. It seems that despite these reviews, the management continues to treat patrons poorly without any apparent concern.