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Urban Air Trampoline and Adventure Park

Urban Air Trampoline and Adventure Park

25307 Kingsland Blvd, Katy, TX 77494, USA

804 reviews
This location is a lost mess! I've been to every urban air here in Houston and last night 1-27-24 was my first time at this location (Katy) and boy was I disgusted not only with the trash that accumulated on all the tables, empty and occupied, not just with the barf that wasn't cleaned, despite several times of notifying the staff and after an hour had elapsed. Staff member "Jazmin" was the first to be notified and she had the audacity to the children that she wasn't going to clean it up. This I heard personally. Then, I, myself told her of the ordeal and she said with the utmost disrespectful manner. "we know! I took care of it". So I thought, "Great! that now my kids can go play again without stepping in barf. Her idea of cleaning is throwing a napkin on it! Now I can deal with disrespectful demeanor and the nonchalant attitude she expressed when we first arrived, as we were getting checked in and purchasing socks, but what I cannot deal with, especially after contributing towards your check, is a staff member lying and being disrespectful to the children that are notifying you of something they don't want to step in or more importantly a viral infection they could catch. Jazmin you need an attitude adjustment.
Leandro Cervantez
(a week ago)

Opening hours:

Monday: 4:00 – 9:00 PM
Tuesday: 4:00 – 9:00 PM
Wednesday: 4:00 – 9:00 PM
Thursday: 4:00 – 9:00 PM
Friday: 4:00 – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 12:00 – 9:00 PM


(281) 588-0162 https://www.urbanair.com/texas-katy?utm_source=gmb&utm_medium=website

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