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Altitude Trampoline Park

Altitude Trampoline Park

4525 Milwaukee Ave Suite #1100, Lubbock, TX 79407, USA

980 reviews
This is by far the most unsanitary place I’ve ever been too. My daughter being my daughter dropped her phone with her ID in the Styrofoam pit that we were informed is cleaned every two weeks. It has been well over three weeks since the pet was last cleaned according to staff members. If this pit is supposed to be cleaned every two weeks, we must question whether or not it was really cleaned three weeks prior. In the two short videos attached, you will notice where the employee/manager has acknowledged that the pit has not been cleaned. My daughter needs her ID to be able to access her bank and take care of other business related with my grand daughter. I drove over 150 miles to come pick up her phone while I was in town for a doctors appointment only to be told it was not available, when we were advised it would be when I got there. When I informed them that I would be back the following day, instead of excepting the fact that they failed to clean the pit as said to the night before, the manager tried to pass me off as if I was a liar. why would I drive 300 miles round-trip for a second day unless I was told it would be available when I got there? My daughter and granddaughter we’re sick for over a week after they returned home from the park. If you take a child here and your child gets sick shortly after, you now know where that child got sick at. This place reeks of urine and feces and learning that after 2 1/2 weeks since my daughter and granddaughter visited this park, it has not been cleaned in that period of time, someone needs to call the Health Department!
Joseph Bourgeois
(3 months ago)

Opening hours:

Monday: Closed
Tuesday: Closed
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 9:00 PM
Sunday: 1:00 – 8:00 PM


(806) 370-3725 https://altitudelubbock.com/

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